May I thank you for your professional and efficient help in producing the designs for the two barn conversions. The planning application process can be complex and demanding but your attention to detail and sensible approach facilitated a smooth and pain-free experience. I was particularly impressed with your determination to meet deadlines and communicate regularly during the design phase. The provision of a number of design concepts was particularly useful and made us consider alternatives beyond the scope of our original ideas. It was also very refreshing to witness your obvious enthusiasm and positive attitude whilst balancing our original design brief with fresh ideas and the constraints of the local council. I really felt a part of the process and that you were genuinely interested in my views and requirements. Thank you for your help and support. When the building work is complete I shall send you some pictures!”